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Zoho Doubles Customer Count in 5 Months, Racing Google Apps to 1 Million User Mark

Mon, 05 Mar 2007 17:20:00 -0400

When I first met Raju Vegesna at the Office 2.0 conference last October, Zoho had just passed the 100,000 user mark. Less than 5 months later, Raju says they're closing in on 200,000.

While Nielsen/NetRating (PDF) claims that Google has a 92% share of the web-based productivity apps market, Raju points out that Zoho and ThinkFree together attract as many unique visitors as Google Docs and Spreadsheet. (See Ismael Ghalimi's elaboration on the user count discrepancy.) 432,156 users visited Google Docs last December; that's 3% fewer than in October. Zoho, on the other hand, has undergone rapid growth (as CEO Sridhar Vembu puts it, "we try harder") - and hopes to beat Google to the 1 million user goal.

By the way, when Raju and I were introduced, a colleague of his described him as Zoho's PR strategist. I just found out that in addition to attracting favorable coverage in every possible media outlet, he was also in charge of company's data center infrastructure. (Raju recently managed to offload this responsibility.) He insists it wasn't as much work as it sounds, because Zoho's apps run on a self-healing grid that's attached to a pool of standby servers. If any application server dies, the appropriate code will automatically be deployed on one of the standby machines. The failed hardware can be swapped out whenever someone has time. As for customer data, everything is replicated three times and backed up offsite.

(Zoho's Rackable servers are colo-ed at Savvis and Equinix. They're in the process of migrating from 32 bit to 64 bit machines with dual core Intel Woodcrest processors and 8 to 16 GB of RAM. The new machines arrived last week, but won't be deployed until late March. As Google's recent hard drive study shows, a longer burn-in period can help weed out faulty hardware.)

Zoho's HR processes are similarly efficient. Adventnet, Zoho's parent company, has 600 employees (and counting). Whenever a new Zoho product is conceived, a dedicated team of 2-6 developers is allocated to the project. Having rapid access to talent gives Zoho a tremendous competitive advantage. Forget Google Office; the loooong list of ideas and partnerships that Zoho's in the process of implementing might coalesce into Zoho Life: single sign on access to an ever growing suite of fully integrated web apps that do... everything.

Keep an eye on Zoho; they're setting the standards for delivering a seamless SaaS experience. And sign up for an account if you don't already have one. Lastly, stay tuned. They've got some big announcements on the way.

FREE AS IN BEER?????

Wed, 28 May 2008 02:58:00 -0500

So the software company I devote most of my time to has just released an open source version of it's commercial offering. This has maybe opened up the most ginormous can of internal battle worms for me in a loooooooooooong time. It has really made me think of what made me get into this industry in the first place. So what is "free as in beer"? I hear this thrown around a good deal (more in the last couple of months internally). Fron the context, I think most of us can grasp what this is about, but as I've been hearing this in mixed context lately I thought I would dig in a bit further . It seems it's roots are from the first bit of an essay by Richard Stallman.

Free software is a matter of liberty, not price. To understand the concept, you should think of free as in free speech, not as in free beer.

I think this is such a wonderful statement. I think all too often any more we get wrapped up in how free and/or open source software is going to effect our bottom line (the one defined by the no longer almighty dollar) and lose sight of what this can actually bring into our industry. What is it going to take to tilt the scales back in the direction of free as in speech? I mean we're taling about EMAIL here! Shouldn't free as in speech be at the top of what drives our decisions about how we deliver this to our customers? Maybe it's not our place to make that decision for our customers? I guess I feel it is our responsibility to provide these customers with that other thing that goes so hand in hand with freedom, choice. At the very least it is something to think about as we make these decisions.

jb

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Wed, 12 Dec 2007 20:22:25 +0000

December 2004

Wed, 15 Dec 2004 13:43:59 -0400

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Thu, 31 May 2007 13:36:21 +0000
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BlueHost News

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